Warranty Information

Product Warranties Overview

In addition to our Returns Policy & Satisfaction Guarantee, all our products come with a Manufacturer's Warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to the rights that are available to consumers under the Australian Consumer Law, all products come with a warranty which applies from the date of purchase, as outlined below.

(from date of purchase)
  • Furniture items
  • Cot mattresses
  • Nova Change Mat
  • All other products
3 years
5 years
3 years
1 year
  • Car seats
  • All other products
3 years
2 years
GB 2 years
KIDSMILL 2 years
NATTOU 2 years
Any products not listed 1 year


Warranty Policies

Warranty policies and further information can be obtained by contacting us


Alternatively, you can access our Babyrest Furniture & Cybex Warranty Claim webforms in the links below.

Babyrest Furniture Warranty Claim Form

Cybex Australia/NZ Warranty Claim Form (only to be used for product purchased in Aus/NZ)